The focus in the Hospitality industry has shifted to delivering unique experiences to customers at an optimum price.Impact Analytics has helped clients in the hospitality industry study the behavioral profiles of customers and identify room for profitable promotional offerings. We have developed tools to monitor expense management due to spikes in staff requirement during seasonal occupancy.
5-6% drop in staffing requirements
Digitalization of daily staff agendas and easing maintenance operations
35% churn reduction achieved for world’s largest loyalty chain
Deep-dive into engagement aspects to improve retention strategy